TOMBOLO INSTITUTE EXECUTIVE EDUCATION PROGRAMS
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EXECUTIVE PROGRAMS
Tombolo Institute
at Bellevue College
in partnership with Zschool

Advisory Board Member Profile


Cait Espe
Zones
Director, Client Success

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Areas of Expertise:
YOUR Customer ​Experience Strategy, YOUR Customers, THEIR Experience Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer ​Relationship Building
I am currently the Director of Client Success for Zones, Inc, an IT company providing comprehensive technology solutions, reaching over 80 countries and supporting over 14,000 clients over the last 30+ years. My global team provides operational support to our top 71 clients, responsible for up to $500M in annual spend. We serve as the operational face to the customer, process all incoming requests, and ensure accurate and complete support delivery. We are keenly focused on client satisfaction and measuring internal team performance to meet and exceed our client's expectations. 

Customer Experience is deeply engrained in me, having witnessed my father found his own business and watch it flourish because of the client centric culture he created. Prior to Zones, I served as Director for a luxury salon and spa chain in the local Seattle area. Outside of the workplace, I enjoy spending time with my family and friends. 

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Executive Programs at Tombolo Institute
15127 NE 24th St. #773
Redmond, WA 98052​
Contact Us
Ilene Zeiger - Customer Experience Program Director
Email: ilenezeiger@zschool.tomboloinstitute.com
Phone: 425-523-8754
Jodi Sporn - Customer Experience Program Director
Email: 
jodi@zschool.tomboloinstitute.com
Carmen Buitrago - Design Thinking Program Director
Email: cbuitrago@zschool.tomboloinstitute.com
Phone: 425-361-0855
Executive Programs at Tombolo Institute at Bellevue College in partnership with Zschool
In today’s ever evolving landscape no one can stand still; they must re-imagine how they approach business. ​​Teamwork and combining both creative and analytical approaches are integral to solving complex problems.
  • Home
  • Our Programs
    • Design Thinking >
      • Our Design Thinking Difference
      • PROGRAM INFORMATION >
        • Academic Overview
        • Curriculum
        • Online Program
      • Our Faculty & Leadership
    • Customer Experience >
      • Our CX Difference
      • Our Faculty & Leadership
      • PROGRAM INFORMATION >
        • Academic Overview
        • Curriculum
        • Online Program
  • About
    • About Tombolo Institute at Bellevue College
    • About Zschool
    • FAQ
  • Corporations