Advisory Board Member Profile
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Cait Espe
Zones
Director, Client Success |
Areas of Expertise:
YOUR Customer Experience Strategy, YOUR Customers, THEIR Experience Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building
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I am currently the Director of Client Success for Zones, Inc, an IT company providing comprehensive technology solutions, reaching over 80 countries and supporting over 14,000 clients over the last 30+ years. My global team provides operational support to our top 71 clients, responsible for up to $500M in annual spend. We serve as the operational face to the customer, process all incoming requests, and ensure accurate and complete support delivery. We are keenly focused on client satisfaction and measuring internal team performance to meet and exceed our client's expectations.
Customer Experience is deeply engrained in me, having witnessed my father found his own business and watch it flourish because of the client centric culture he created. Prior to Zones, I served as Director for a luxury salon and spa chain in the local Seattle area. Outside of the workplace, I enjoy spending time with my family and friends.
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