TOMBOLO INSTITUTE EXECUTIVE EDUCATION PROGRAMS
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EXECUTIVE PROGRAMS
Tombolo Institute
at Bellevue College
in partnership with Zschool

Advisory Board Member Profile


Carol Cooper
King County Metro Transit
Managing Director, Market Innovation Section

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Areas of Expertise:
Introduction to ​Design Thinking, Your Customers - ​Their Journey
Carol Cooper is Managing Director of the Market Innovations section of King County Metro Transit.  Her team enhances mobility for all King County residents by developing new products and services.  Carol’s team puts the customer first in designing solutions, and uses research, market analysis and evaluation to guide their work. The team paints with a broad brush, working with employers on commute solutions, developing on-demand feeder services to Metro’s fixed route network, partnering with community based organizations to understand the needs of underserved communities, and implementing parking management and other strategies to maximize people’s access to mobility. 

Carol has experience working in many facets of transit planning, but loves breaking down barriers and pushing the edges of traditional transit. Carol came to transit from a career in environmental planning, recognizing that transportation is the key to sustainable land use.  Carol embraces the adage that there is more than one way to get there, wherever you are going, and that every trip counts.  Carol has her Masters in Regional Planning from University of Arizona, and her Bachelors in Environmental Planning from Rutgers University.

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Executive Programs at Tombolo Institute
15127 NE 24th St. #773
Redmond, WA 98052​
Contact Us
Ilene Zeiger - Customer Experience Program Director
Email: ilenezeiger@zschool.tomboloinstitute.com
Phone: 425-523-8754
Jodi Sporn - Customer Experience Program Director
Email: 
jodi@zschool.tomboloinstitute.com
Carmen Buitrago - Design Thinking Program Director
Email: cbuitrago@zschool.tomboloinstitute.com
Phone: 425-361-0855
Executive Programs at Tombolo Institute at Bellevue College in partnership with Zschool
In today’s ever evolving landscape no one can stand still; they must re-imagine how they approach business. ​​Teamwork and combining both creative and analytical approaches are integral to solving complex problems.
  • Home
  • Our Programs
    • Design Thinking >
      • Our Design Thinking Difference
      • PROGRAM INFORMATION >
        • Academic Overview
        • Curriculum
        • Online Program
      • Our Faculty & Leadership
    • Customer Experience >
      • Our CX Difference
      • Our Faculty & Leadership
      • PROGRAM INFORMATION >
        • Academic Overview
        • Curriculum
        • Online Program
  • About
    • About Tombolo Institute at Bellevue College
    • About Zschool
    • FAQ
  • Corporations