TOMBOLO INSTITUTE EXECUTIVE EDUCATION PROGRAMS
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EXECUTIVE PROGRAMS
Tombolo Institute
at Bellevue College
in partnership with Zschool

Design Thinking Program Curriculum

The Design Thinking Program meets the same high academic standards of Bellevue graduate programs, with a challenging interdisciplinary curriculum designed to prepare you to analyze, create, and deliver unique experiences. Roll up your sleeves to solve real-world challenges and use innovative practices developed by top companies. Once you've completed this 8-module program, you will receive a Bellevue Certificate suitable for framing.
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Module 1

INTRODUCTION TO DESIGN THINKING​

Learn a practical definition of Design Thinking and how it's used to solve business, technology, and social problems across industries.
  • Define design thinking as an effective approach to creative problem-solving.
  • Understand how human-centered design and methodology influence Design Thinking.
  • Review practices and case studies of Design Thinking in the real world.

Module 2

DESIGNING FOR EMPATHY​

Use case studies to understand and apply empathy in business environments and discover the value of empathy-based research and elicitation.
  • Identify effective approaches and tools for research.
  • Design conversations and interviews that honor stakeholders.
  • Frame statements that facilitate problem-solving.

Module 3

INTRODUCTION TO VISUALIZATION​

Discover the most common visualization tools in design thinking and the best methods for collaborating to explore and understand ideas.
  • Align the right visualizations to the right design thinking tools.
  • Learn the visualization tools that best fit specific challenges.
  • Explore the use of visualization tools in real-life scenarios.

Module 4

PERSONA & JOURNEY MAP DESIGN​

Understand the importance of customer experience-based visualizations. Explore how they help define customer attributes and their experiences with your products, services and stakeholders.
  • Create personas that describe stakeholder characteristics.
  • Build journey maps that help define critical moments of truth.
  • Identify the right tools for success measurement in customer experience.

Module 5

IDEATION IN THE DESIGN THINKING PROCESS

Discover the concept of ideation as a process for developing, communicating and synthesizing prescriptive ideas to others to solve the right problem.
  • Develop creative processes for developing new ideas.
  • Understand mind-mapping and brainstorming approaches.
  • Learn best practices for ideation workshops.

Module 6

PROTOTYPING​

Uncover potential approaches for prototyping concepts, products and services that solve problems.
  • Understand low and high-fidelity prototyping.
  • Design approaches for bringing ideas to life.
  • Discuss prototyping approaches and tools.

Module 7
​
VALIDATION​

Leverage previous module knowledge of ideation and prototype design to help design thinkers properly test and validate ideas and prototypes.
  • Identify methods for researching and validating outcomes.
  • Evaluate recommendations for stakeholder collaboration and participation.
  • Develop considerations for design validation.

Module 8

IMPLEMENTATION & APPLICATION​

Create a plan for implementing design thinking principles and tools at your organization and for aligning with the ROI of internal projects and stakeholders.
  • Develop processes for deployment and launch.
  • Explore collaboration methods with stakeholders and success partners.
  • Design plans for applying design thinking at your organization.
Executive Programs at Tombolo Institute
15127 NE 24th St. #773
Redmond, WA 98052​
Contact Us
Ilene Zeiger - Customer Experience Program Director
Email: ilenezeiger@zschool.tomboloinstitute.com
Phone: 425-523-8754
Jodi Sporn - Customer Experience Program Director
Email: 
jodi@zschool.tomboloinstitute.com
Carmen Buitrago - Design Thinking Program Director
Email: cbuitrago@zschool.tomboloinstitute.com
Phone: 425-361-0855
Executive Programs at Tombolo Institute at Bellevue College in partnership with Zschool
In today’s ever evolving landscape no one can stand still; they must re-imagine how they approach business. ​​Teamwork and combining both creative and analytical approaches are integral to solving complex problems.
  • Home
  • Our Programs
    • Design Thinking >
      • Our Design Thinking Difference
      • PROGRAM INFORMATION >
        • Academic Overview
        • Curriculum
        • Online Program
      • Our Faculty & Leadership
    • Customer Experience >
      • Our CX Difference
      • Our Faculty & Leadership
      • PROGRAM INFORMATION >
        • Academic Overview
        • Curriculum
        • Online Program
  • About
    • About Tombolo Institute at Bellevue College
    • About Zschool
    • FAQ
  • Corporations