Advisory Board Member Profile
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Katie Ferguson
Circle Internet Financial
Director of Acct Management |
Areas of Expertise:
Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment
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A customer obsessed leader with experience in payments innovation, conversational AI, and digital currencies. Katie has excelled in Customer Success and Strategic Partnerships across a variety of industries at different stages of growth.
Utilizing the fundamentals of human first customer engagement models, Katie develops a consistently loud “voice of the customer” and pumps that into every corner of the business to ensure alignment in driving the “customer first” vision. Using fearlessness and curiosity to foster meaningful relationships while growing customer lifetime value is a paradigm of her leadership style. She believes that customers are the #1 asset and growth engine of a business.
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