TOMBOLO INSTITUTE EXECUTIVE EDUCATION PROGRAMS
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EXECUTIVE PROGRAMS
Tombolo Institute
at Bellevue College
in partnership with Zschool

Advisory Board Member Profile


Melanie Hering
Liberty Mutual Insurance
Director & Channel Operations

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Areas of Expertise:
Introduction to ​Design Thinking, Your Customers - ​Their Journey, Empathy ​& Storytelling, Ideation ​& Innovation, To Market - ​The New Business Plan, The Design Thinking Organization
I am a high performing driven leader with 20+ years successfully leading and supporting insurance operations, call center operations, and insure-tech operations teams. My passion is program and project creation, and implementation where I can use my extensive L&D experience including change management, customer/partner experience, and performance management. I am driven to make the project and team successful by collaborating with all levels of an organization, front line to C suite. Lastly, I am an effective and self-motivated performer who thrives on meeting the evolving needs and challenges of key stakeholders.

Currently my role at Liberty Mutual Insurance is the
chief of staff for the Independent Agent Distribution Channel. In this role I directly support the IA leadership team to optimize the efficiency and effectiveness of running our business. I help elevate the right issues for decision making, coordinate key projects and initiatives, and support our focus on leadership communication and engagement with our 600+ employees in the US.

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Executive Programs at Tombolo Institute
15127 NE 24th St. #773
Redmond, WA 98052​
Contact Us
Ilene Zeiger - Customer Experience Program Director
Email: ilenezeiger@zschool.tomboloinstitute.com
Phone: 425-523-8754
Jodi Sporn - Customer Experience Program Director
Email: 
jodi@zschool.tomboloinstitute.com
Carmen Buitrago - Design Thinking Program Director
Email: cbuitrago@zschool.tomboloinstitute.com
Phone: 425-361-0855
Executive Programs at Tombolo Institute at Bellevue College in partnership with Zschool
In today’s ever evolving landscape no one can stand still; they must re-imagine how they approach business. ​​Teamwork and combining both creative and analytical approaches are integral to solving complex problems.
  • Home
  • Our Programs
    • Design Thinking >
      • Our Design Thinking Difference
      • PROGRAM INFORMATION >
        • Academic Overview
        • Curriculum
        • Online Program
      • Our Faculty & Leadership
    • Customer Experience >
      • Our CX Difference
      • Our Faculty & Leadership
      • PROGRAM INFORMATION >
        • Academic Overview
        • Curriculum
        • Online Program
  • About
    • About Tombolo Institute at Bellevue College
    • About Zschool
    • FAQ
  • Corporations