Advisory Board Member Profile
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Melanie Hering
Liberty Mutual Insurance
Director & Channel Operations |
Areas of Expertise:
Introduction to Design Thinking, Your Customers - Their Journey, Empathy & Storytelling, Ideation & Innovation, To Market - The New Business Plan, The Design Thinking Organization
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I am a high performing driven leader with 20+ years successfully leading and supporting insurance operations, call center operations, and insure-tech operations teams. My passion is program and project creation, and implementation where I can use my extensive L&D experience including change management, customer/partner experience, and performance management. I am driven to make the project and team successful by collaborating with all levels of an organization, front line to C suite. Lastly, I am an effective and self-motivated performer who thrives on meeting the evolving needs and challenges of key stakeholders.
Currently my role at Liberty Mutual Insurance is the chief of staff for the Independent Agent Distribution Channel. In this role I directly support the IA leadership team to optimize the efficiency and effectiveness of running our business. I help elevate the right issues for decision making, coordinate key projects and initiatives, and support our focus on leadership communication and engagement with our 600+ employees in the US.
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