Advisory Board Member Profile
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Monica Mendiola
Supervisor - Program Coordination, Utilization Management & Case Management
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Areas of Expertise:
YOUR Customer Experience Strategy, Customer-Focused Innovation, Principles of Customer Relationship Building, Accelerate & Improve Decisions with Data, Customer Experience in your Organization-Navigating Politics of Change
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My name is Monica Mendiola, a native from the beautiful island of Guam. I moved to Tacoma, WA in the year 2000 with my family, seeking for a fresh start and a new way of life.
I'm currently the Supervisor of Program Coordination for 2 Departments on the Medical Management Team at Coordinated Care Healthplan of Washington & have been employed for 6 wonderful years. My success stems from 'walking the shoes of our members' almost all my life, struggling with poverty and being part of the 'system.' In 2014, I was lucky to obtain employment with Coordinated Care after being unemployed for 10 months. It was truly a blessing not because I was finally employed but more because it was a way for me to give back to the community in a different way. Outside of the work arena, I love spending time with my family, dancing, mentoring, networking, shopping and occasionally volunteering.
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